Where we ship, what it costs, and how long it takes.
Delivery time is counted from dispatch, not from the order date. Customs processing can add time on international orders and is outside our control.
All orders are processed within 24 hours during office hours — Monday to Friday, 9:00–17:00 MST. Orders placed at the weekend are processed on Monday.
We ship with USPS and UPS in the United States, and DHL or local postal services internationally.
A tracking number is emailed automatically once your order ships. That email can arrive a day or two before the parcel physically moves, so an unchanged status on day one is normal.
We are not responsible for delays caused by carriers or customs, but we will chase them on your behalf rather than leaving it to you. Email support@try-trevo.com with your order number and we will replace or refund.
support@try-trevo.com · +1 267 649 3750, Monday to Friday, 9:00–17:00 MST.